FAQs

 

1. How can I contact you?

You can reach us by email at kitchworks.co@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary depending on the item ordered.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at kitchworks.co@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please refer to our return policy for a complete list of exceptions.

6. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the refund approval. If approved, the refund will be processed to your original payment method within 10 business days.

7. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at kitchworks.co@gmail.com so we can evaluate the issue and provide a resolution.

8. Can I exchange my product for a different item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new product.

9. Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for details on shipping rates and delivery times to your location.

10. What if I have more questions?

If you have additional questions that are not covered in this FAQ, please feel free to contact us at kitchworks.co@gmail.com. We are here to help.